Refund Policy

1. Overview

This Refund Policy applies to all digital products sold by Dyvonix IT Solutions ("Dyvonix", "we", "us") through our website at dyvonix.com, including WordPress plugin licences (Dyvonix Invoices Pro — Personal, Business, and Agency tiers).

All payments are processed securely by Stripe. By completing a purchase, you agree to this Refund Policy in addition to our Privacy Policy.

2. Eligibility for a Full Refund

You are eligible for a full refund if all of the following conditions are met:

• Your refund request is submitted within 30 calendar days of the original purchase date.
• The purchase was made directly through dyvonix.com or a Dyvonix Stripe Payment Link.
• You provide your order ID or the email address used at checkout.

We do not require you to provide a reason for the refund, although feedback is always appreciated and helps us improve our products.

3. How to Request a Refund

To request a refund, send an email to support@dyvonix.com with the subject line "Refund Request" and include the following:

• Your full name
• The email address used at checkout
• Your order ID (found in your purchase confirmation email — format: DVX-XXXXXXXX)
• The product purchased (e.g. Dyvonix Invoices Pro — Business)

You do not need to provide a reason, uninstall the plugin, or return any files. Once we verify your purchase, the refund is initiated immediately.

4. Processing & Timeline

Once your refund request is verified, we initiate the refund immediately through Stripe. The timeline for funds to appear depends on your payment method and financial institution:

• Credit and debit cards: 5 to 10 business days to appear on your statement, depending on your card issuer.
• Prepaid cards: Up to 10 business days. Some prepaid cards do not support refunds — if this applies, we will arrange an alternative.

You will receive an email confirmation from Stripe when the refund is initiated. If funds have not appeared after 10 business days, contact your card issuer first — they can often see pending refunds that have not yet cleared.

5. Non-Refundable Situations

The following situations fall outside our standard 30-day refund policy:

• Requests submitted after 30 days from the original purchase date. After the 30-day window, licences are non-refundable. This does not affect your statutory rights under Canadian consumer protection law.
• Licence renewals where the renewal was used to receive an additional year of updates and the 30-day window has passed.
• Purchases made through third-party platforms (e.g. CodeCanyon or other marketplaces) — those are governed by the respective platform's refund policy.
• Fraudulent purchases or purchases made in violation of our Terms of Service.

If you believe your situation falls outside these standard terms but warrants consideration, contact us at support@dyvonix.com. We review exceptional cases on a case-by-case basis.

6. Partial Refunds

We do not offer partial refunds on digital product licences. If you are within the 30-day window, you receive a full refund. If you are outside the window, you receive no refund.

If you purchased a higher tier than you needed (e.g. Agency when you only needed Personal), contact us within 30 days and we will refund the full amount and help you purchase the correct tier.

7. Chargebacks & Disputes

We ask that you contact us directly before initiating a chargeback with your card issuer. We have a straightforward refund process and will resolve legitimate refund requests within 1 business day — which is much faster than the typical chargeback resolution timeline of 30 to 90 days.

If a chargeback is initiated without first contacting us:

• Your licence key will be immediately deactivated.
• We will respond to the dispute with purchase evidence through Stripe's dispute resolution process.
• Future purchases from the same payment method may be declined.

Fraudulent chargebacks (where a legitimate product was received and used) may be reported to Stripe and relevant Canadian authorities. This policy does not limit your statutory rights as a Canadian consumer.

8. IT Services & Consulting Engagements

This policy covers digital product licences only. Refund terms for IT services, consulting engagements, cloud management, and other professional services are governed by the individual service agreement or statement of work signed at the start of each engagement.

If you have questions about refunds for a service engagement, contact us at info@dyvonix.com and reference your service agreement number.

9. Canadian Consumer Protection

Dyvonix IT Solutions is a Canadian business operating under Ontario law. This Refund Policy is intended to meet or exceed the consumer protection requirements applicable to digital goods in Canada, including:

• The Consumer Protection Act, 2002 (Ontario) — governing internet agreements and cancellation rights.
• The Electronic Commerce Act, 2000 (Ontario) — governing electronic contracts and disclosure obligations.
• PIPEDA — governing how personal information related to your purchase is collected and used. See our Privacy Policy.

Under the Ontario Consumer Protection Act, you may have the right to cancel an internet agreement within a specified period if certain disclosure requirements were not met. Our standard 30-day policy is designed to be more generous than the statutory minimum in most circumstances. Nothing in this policy is intended to limit your statutory rights.

For more information on consumer rights in Ontario, visit the Ontario Consumer Protection page or contact the Financial Consumer Agency of Canada.

10. Contact Us

For refund requests or questions about this policy, contact our support team:

• Email (support): support@dyvonix.com
• Email (general): info@dyvonix.com
• Phone: 647 990-2587
• Business hours: Monday – Friday, 9 AM – 6 PM EST

We respond to all refund requests within 1 business day. Once approved, refunds are initiated immediately and typically appear on your statement within 5 to 10 business days.